Frequently Asked Questions
What is the processing time before shipment?
Most orders are prepared within 1-3 business days. Custom items, service-related orders, and special requests may take longer.
If extra time is needed, Stellarspares will share an estimated timeline before moving forward with the service.
How soon should I expect delivery?
Express Shipping: FedEx, DHL, UPS, USPS. Estimated delivery time is usually 5-7 business days.
Standard Shipping: YunExpress, Aramex, postal services, or similar services. Estimated delivery time is usually 7-12 business days.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination country, local customs procedures, weather, public holidays, and other circumstances outside our control.
Are import taxes or customs charges included in the product price?
No. Product prices do not include taxes, duties, VAT, customs fees, brokerage fees, or other import charges collected by the destination country or region.
Any charges required by customs, the carrier, or local tax authorities are the customer's responsibility.
How long is the warranty for new parts?
New replacement and aftermarket parts have a 12-month warranty from the original purchase date.
Coverage applies to defects in workmanship and components. It does not cover normal wear, installation labor, removal labor, inspection labor, downtime, rental replacement costs, towing, commercial loss, misuse, improper installation, overheating caused by other system failures, or damage caused by other existing components.











