Stellar Spares provides a 1-year limited warranty on eligible new replacement parts, unless otherwise stated on the product page, invoice, packaging, or written product documentation.

This limited warranty is provided by Stellar Spares and applies only under the conditions described below.

Warranty Period

The warranty period starts from the original purchase date.

The warranty does not restart or extend after a repair, replacement, or exchange, unless required by applicable law or confirmed by Stellar Spares in writing.

Who Is Covered

This warranty applies only to the original purchaser and is not transferable.

Proof of purchase may be required for any warranty claim.

What Is Covered

This warranty covers defects in workmanship or components under normal use during the warranty period.

If a product is confirmed to be covered by warranty, Stellar Spares may repair the product, replace the product, provide a suitable replacement part, or offer another reasonable solution.

What Is Not Covered

This warranty does not cover normal wear and tear, routine maintenance, consumable wear, cosmetic damage, misuse, abuse, accident, neglect, contamination, overheating, electrical damage, improper storage, or damage caused by other parts or systems.

This warranty does not cover incorrect part selection, incompatible application, failure to confirm fitment before purchase, or installation on equipment for which the part is not suitable.

This warranty does not cover improper installation, unauthorized repair, modification, tampering, disassembly, or failure to follow installation or maintenance instructions.

This warranty does not cover labor costs to install, remove, inspect, diagnose, test, or reinstall any product.

This warranty does not cover rental replacements, substitute parts bought from other suppliers, machine downtime, vehicle downtime, loss of use, production loss, lost profits, towing costs, travel costs, diagnostic costs, damage to equipment, damage to vehicles, collateral damage, or other indirect or consequential losses, except where liability cannot be excluded under applicable law.

Consumable or wear items, such as filters, belts, seals, gaskets, hoses, and similar maintenance parts, may have limited or no warranty coverage unless otherwise stated.

Warranty Claim Requirements

Please contact Stellar Spares before returning any product for warranty review.

To start a warranty claim, please provide your order number, product name, part number if available, purchase date, installation date if available, and a clear description of the issue.

We may also request photos, videos, product labels, diagnostic reports, maintenance records, installation details, equipment model information, engine serial number, machine serial number, or proof that the product was installed by a qualified technician.

Warranty returns sent without approval may be refused or delayed.

Warranty Evaluation

Most warranty products must be returned to Stellar Spares or to a designated service location for evaluation.

If a return is required, we will provide return instructions. Where the issue appears to be a covered warranty claim, Stellar Spares may provide a prepaid return shipping label or another reasonable return shipping solution.

After the product is received, it will be inspected to determine whether the issue is covered by warranty.

If the claim is approved, Stellar Spares will choose the appropriate solution, such as repair, replacement, exchange, or another reasonable remedy.

If the claim is not covered by warranty, the claim may be rejected. The customer may be responsible for return shipping costs, inspection-related costs, or the cost of shipping the item back.

Manufacturer Evaluation

Some new products may need to be returned to the original manufacturer for warranty evaluation.

Manufacturer evaluation may take an extended amount of time. The review time depends on the manufacturer, product type, shipping time, inspection process, and replacement part availability.

Stellar Spares will assist with the process where possible, but the final decision may depend on the original manufacturer's review.

Shipping Costs

If a warranty claim is approved, Stellar Spares will cover the reasonable shipping cost for sending the repaired or replacement item to the customer, unless otherwise agreed or restricted by carrier, customs, or destination rules.

If the issue is not covered by warranty, or is caused by improper installation, misuse, incorrect fitment, modification, tampering, normal wear, or another excluded condition, the customer may be responsible for shipping costs and related charges.

For international warranty shipments, customs duties, import taxes, brokerage fees, clearance fees, and similar charges may be charged by the destination country and are generally the customer's responsibility unless otherwise required by applicable law.

Important Notes

Warranty service does not guarantee an immediate replacement before evaluation.

This limited warranty is provided in addition to, and does not replace or limit, any non-excludable rights you may have under applicable consumer protection laws.

Contact Us

If you have questions about warranty coverage or need to start a warranty claim, please contact us using the information below:
Service WhatsApp: +(852) 6504-1964
E-mail: info@stellarspares.com