Politique de remboursement

We want customers to have a clear and fair return and exchange experience. This policy explains when returns or exchanges are accepted, how to request a return, and who is responsible for shipping costs.

Return Window

Please contact us within 90 days of receiving your order if you would like to request a return or exchange.

Return or exchange requests submitted after 90 days may not be accepted, except where required by applicable law or covered by a separate warranty claim.

Accepted Return and Exchange Conditions

Returns and exchanges may be accepted when the item is in its original packaging, in new and unused condition, and has not been installed, modified, damaged, painted, scratched, or otherwise used.

Parts that have been installed, used, modified, damaged by improper handling, or returned without original packaging may be rejected.

For non-warranty returns, only replacement parts are eligible for return. Original parts, custom-order items, special-order items, electrical parts that have been opened or installed, and items marked as final sale may not be returnable unless the item is defective, damaged on arrival, or incorrectly shipped by us.

All returns and exchanges must be approved by Stellar Spares before the item is shipped back. Returns sent without prior approval or without a valid RMA number may be refused or delayed.

Warranty Claims

If you believe your item has a quality issue, defect, or warranty-related problem, please contact us first with your order number, photos or videos of the issue, and a clear description of the problem.

We may request additional information to help confirm the issue, such as product labels, part numbers, installation details, diagnostic results, or photos of the packaging.

Warranty claims are reviewed on a case-by-case basis. If the issue is confirmed to be a product quality problem, we may offer a replacement, exchange, refund, or other reasonable solution.

Non-Warranty Returns

Non-warranty returns may include situations such as ordering the wrong part, no longer needing the item, changing your mind, or selecting an incompatible product.

For these cases, the item must still meet our accepted return conditions: original packaging, new and unused condition, not installed, not modified, and approved by Stellar Spares before return shipment.

Shipping Cost Responsibility

If the return is requested because the customer ordered the wrong item, selected an incompatible part, no longer needs the item, changed their mind, provided an incorrect shipping address, or made another customer-side ordering error, the customer is responsible for the return shipping cost and any related carrier fees.

If the return or exchange is caused by a confirmed product quality problem, damaged item on arrival, missing item, or wrong item shipped by Stellar Spares, Stellar Spares will be responsible for the reasonable return shipping cost or will provide an appropriate return shipping solution.

If a returned item does not meet this policy after inspection, the return may be rejected. In that case, the customer may be responsible for the cost of shipping the item back or for any additional handling costs.

If an order originally included free shipping, eligible approved returns will not have the original free shipping cost deducted from the refund unless otherwise stated or required due to a policy exception.

Return Process

To request a return or exchange, please contact us before sending the item back.

Please provide your order number, product name, part number if available, reason for return or exchange, and photos or videos if the item is defective, damaged, or incorrectly shipped.

If your request is approved, we will provide return instructions and an RMA number where applicable.

Please package the item securely for return shipping. The product should be protected from damage during transit and returned with its original packaging, accessories, labels, and documents where applicable.

Please write or include the RMA number according to the instructions provided by our customer service team. Ship the package only according to the return instructions provided by Stellar Spares.

Refunds and Exchanges

After we receive the returned package, we will inspect the item to confirm whether it meets our return policy.

If the return is approved after inspection, one of the following solutions may apply: a refund of the eligible purchase amount, an exchange for another suitable part, or shipment of a replacement item.

Refunds will be processed to the original payment method where possible. PayPal refunds may appear faster, while credit card refunds may take additional time depending on the card issuer or bank processing schedule.

Shipping fees, customs duties, import taxes, brokerage fees, clearance fees, and other destination-country charges are generally non-refundable unless the return is caused by a confirmed quality problem, damaged item on arrival, missing item, or wrong item shipped by Stellar Spares.

Return Address

Please contact us to get return address before sending any return or exchange. Buyers must ship the package according to the instructions provided by our customer service team.

Returns sent to the wrong address, sent without approval, sent without required information, or sent in a way that does not follow our return instructions may be rejected or delayed.

Contact Us

If you have questions about returns, exchanges, warranty claims, or refund status, please contact us using the information below:

Service WhatsApp: +(852) 6504-1964
E-mail: info@stellarspares.com