Politique d’expédition
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Confirmation and Tracking
After you place an order on our website and complete payment, you will receive an order confirmation email at the email address provided during checkout.
Once your order has been shipped, we will send you a shipping confirmation email with the carrier information and tracking number, where available.
If you do not receive an order confirmation or shipping email, please contact us. Before contacting us, please also check that the email address used for your order is correct and check your spam or junk folder. You may also log in to your account to review your order status.
Processing Time
Orders usually ship within 3 business days after we receive cleared payment.
Processing times may vary depending on product availability, order verification, warehouse handling, public holidays, or other operational factors. If additional processing time is required, we will contact you where necessary.
Shipping Methods and Estimated Delivery
We use different shipping methods depending on the destination country, product type, product weight, shipping address, and available carrier services.
Express Shipping: FedEx, DHL, UPS, USPS. Estimated delivery time is usually 5-7 business days after shipment.
Standard Shipping: YunExpress, Aramex, postal services, or similar services. Estimated delivery time is usually 7-12 business days after shipment.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination country, local customs procedures, weather, public holidays, and other circumstances outside our control.
Shipping Charges
Shipping charges are calculated based on factors such as product weight, package size, destination country or region, shipping method, and carrier service. The final shipping cost can usually be reviewed at checkout before you complete payment.
Items or orders are eligible for free shipping only when "Free Shipping" is shown on the product page, cart page, or checkout page for the selected destination country or region.
Free shipping eligibility may vary by product, destination, shipping method, order value, promotion, and carrier availability.
Taxes, Duties and Import Fees
Product prices and shipping charges generally do not include import duties, taxes, customs fees, brokerage fees, clearance fees, or similar charges, unless otherwise stated at checkout.
These charges are the customer's responsibility and may be collected by the destination country, customs authority, carrier, or delivery service before or at the time of delivery.
Stellar Spares is not responsible for delays, returns, or additional costs caused by customs procedures, unpaid duties or taxes, customs inspections, or import restrictions in the destination country.
Shipping Address Requirements
To help ensure successful delivery, please provide a complete and accurate shipping address, including recipient name, street address, city, state or province, postal code, country, and a valid phone number.
The phone number may be used by the carrier to contact you for delivery, customs clearance, appointment scheduling, or address verification.
Stellar Spares is not responsible for failed delivery, delayed delivery, return to sender, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
Track Your Order
After your order ships, you will receive a shipping confirmation email with the carrier and tracking number, where available. You can use the tracking number to check the progress of your shipment through the carrier's website.
DHL: https://www.dhl.com/
FedEx: https://www.fedex.com
UPS: https://www.ups.com
USPS: https://www.usps.com
Tracking information may take additional time to update after the carrier receives the package.
Delivery Delays
We work with carriers and logistics partners to deliver orders as efficiently as possible. However, delivery delays may occur due to customs clearance, weather, public holidays, carrier disruptions, remote-area delivery, incorrect shipping information, import inspections, force majeure events, or other circumstances outside our control.
If your shipment appears to be delayed, please first check the tracking information provided by the carrier. If you need additional assistance, please contact us with your order number and tracking number.
Contact Us
If you have questions about shipping, delivery, or tracking, please contact us using the information below:
Service WhatsApp: +(852) 6504-1964
E-mail: info@stellarspares.com